Find out what has actually changed
A login error, hidden profile, suspended teaching account and delayed payout are different problems. Read the notice carefully and record what you can still access. If no reason is given, ask the platform to clarify the restriction and the next step.
Do not infer a ratings threshold or policy violation from another teacher’s experience.
1. Keep the relevant notice and dates
Save the message, date, account identifier and any support case number. Record affected lessons or payouts using the information you can legitimately access. Do not collect unrelated student information or create new recordings to support a complaint.
Look for a deadline or required action in the notice before taking a break from it. An invented rule to wait 24 hours could cause you to miss a real deadline.
2. Use the current official support route
Open the help centre from the platform’s own website or application. Check the process for your type of restriction and country. If you cannot sign in, look for its account-access instructions rather than sending identity documents to an address found in an old forum post.
For example, Preply’s current contact guide explains its support chat routes. Checked 20 September 2026. That is a support contact guide.
3. Write a factual request
Subject: Account restriction review — [account or case identifier]
Hello, my teaching account was restricted on [date]. The notice says [brief exact reason]. I would like to understand the decision and whether a review is available.
The relevant events are [short factual sequence]. I can provide [relevant evidence] through your approved channel. If I have misunderstood a requirement, please identify it and tell me what action is needed.
Please also confirm [one specific question about affected lessons or a payout]. Thank you, [name].
Include only facts you can support. Acknowledge an error if you made one, but do not invent an admission or promise a fix that has not happened. You can ask for clarification even when you accept part of the decision.
4. Follow the stated review process
Keep replies in the existing case where possible. If the platform offers an appeal, follow its instructions and deadline. If it asks for a correction or further evidence, respond to that request rather than repeatedly sending the same message to different teams.
Do not assume there is a manager-review option, a second appeal or a fixed response time. If you believe you need help with a contract or unpaid-work dispute, seek advice appropriate to your location and working arrangement.
5. Ask about money separately
List the lessons delivered, amounts shown and any scheduled payout date. Ask which amounts are payable, which are on hold and what condition must be met to release them. Keep the answer with your payment records.
An account restriction does not by itself tell you what will happen to each payment. Do not assume a payment provider can reverse or resolve an employer’s decision; first identify which organisation holds the money and the applicable process.
Keep useful records during normal work
Read changes to the service’s terms, maintain accurate account information and follow its rules for lessons and student contact. Keep the teaching and payment records you need in permitted ways. These habits help you respond to a problem.
Decide how much further action is useful
Consider the stated options, the evidence you have and the time or money at stake. A decision may be final within the platform, but that is not the same as determining your legal position. Avoid making a new account to bypass a restriction.
Plan around income you can confirm
Check what work remains available and what bills need attention. You can investigate other roles, but check a new contract and payment terms before you count on that income. Respect existing contracts, student privacy and restrictions on moving lessons elsewhere.
Choose the next concrete action
Start with the notice, its deadline and the official contact route. Write one concise request and keep a copy. If you decide to look for other work, the job board distinguishes confirmed recruitment from unconfirmed and closed listings.